Breaches and Next Steps

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What a failed status means

An evaluation changes to Failed when a rule breach or authorized account decision ends it. The account can no longer place trades, but it remains in the account switcher and history so you can review the result. The dashboard’s Pass Progress card identifies the final failed constraint when that information is available. Common constraints include:

• maximum daily loss;
• maximum drawdown;
• the 30-Day Inactivity Rule (evaluation accounts) or the 7-Day Inactivity Rule (funded accounts);
• evaluation time limit (historical accounts only);
• consistency;
• profit target or another plan-specific pass condition.

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Inactivity rules

Every account must record an executed trade at least once within its inactivity window. The window is measured in calendar days, not trading days, and applies to every account model and size: The window starts at account creation or activation if you have never traded. If your account has a later scheduled activation date, time before that date does not count toward inactivity. An executed trade after activation restarts the window from that trade’s timestamp. A trade before scheduled activation does not move the start earlier. Logging in, placing an order that does not fill, or cancelling an order does not reset the window. The rule card on the dashboard shows the remaining time and the deadline for the selected account. When the window passes, trading is disabled, any open positions are closed automatically as described above, and the failure report names the inactivity rule.

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Review the account before acting

1. Select the failed account in the account switcher.
2. Read the Pass Progress summary and final constraint.
3. Review the rule card, equity chart, closed trades, and order history around the decision.
4. Compare the result with the terms attached to that exact account.

Open positions, marked equity, fills, fees, and funding can affect the account state. Use the recorded account data rather than reconstructing the outcome from one order alone. When an account ends, any remaining open positions are closed automatically. Each close is priced at the market’s current mark price adjusted by the same size-based slippage schedule that applies to ordinary market orders (see How market orders fill), and it appears in the order history as a close-out with the standard taker fee for that market’s asset category. The source venue and venue ticker format do not change the fee rate.

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Written breach explanation

The failure report stays expanded on the dashboard while the failed account is selected. It cannot be dismissed. A rule-triggered failure automatically queues a written explanation. When available, it uses the balances, equity, loss anchors, rule settings, and open positions recorded at failure, together with recent fills, fees, funding, payouts, and equity history. It distinguishes the triggering breach from the automatic position close-out that follows. The explanation summarizes the available evidence. Older records and exact position prices at the decision may be unavailable, and a long history may only be included in part. Missing evidence cannot establish which position caused a loss. Historical failures may have less detail. If the explanation cannot be generated, the recorded breach details remain available. Newly generated explanations display dates in your latest recorded login time zone, with UTC as the fallback if no valid time zone is available. This only changes how dates are presented: trading rules keep their Eastern-time day boundaries. Dollar amounts of $1 or more use two decimal places. Smaller nonzero amounts use up to four significant digits, so$9,950.750418 displays as $9,950.75,$0.748425 as $0.7484, and$0.0000748425 as $0.00007484. Percentages use at most two decimal places. Display rounding does not change the recorded rule decision.

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Start again

Regular funding evaluations do not have a self-service balance reset. To make a new attempt, open the challenge selector, review the currently offered terms, and purchase a new challenge. The new challenge is a separate account. It does not erase or reactivate the failed account.

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When to contact support

Contact support if the dashboard does not identify the expected account, if a recorded fill or account value appears incorrect, or if the displayed failed constraint conflicts with the account’s terms. Include the account number, approximate time, market, order identifier when available, and a concise description. Do not send passwords, payment-card details, identity documents, or private keys.