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Start with the message shown in the app. MyFundedPerps attaches a specific reason or support reference when an operation cannot be completed.

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What are the trading commissions?

Commissions are execution fees on each fill, including entry and exit. The rate is 0.03% for crypto, 0.0025% for forex, and 0.005% for stocks, commodities, and indices. Maker and taker rates are the same. Read Commissions and Fees for examples and the separate hourly swap fees.

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Can I pay lower trading fees?

Yes, on Select, Prime, and Signature accounts. Reduced Fees halves every commission and swap fee on accounts that have the add-on. During the 7-day launch week, you can add it free at checkout to up to 3 accounts. After that, it costs 10% of the challenge price after discounts, with a $10 minimum. Elite accounts are not eligible. Read Reduced Fees.

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What time does the daily loss limit reset?

At 12:00 a.m. (midnight) New York time, with daylight saving time applied. Elite 3% DLL accounts follow it; No DLL accounts have none. Read Daily Loss Reset Time for UTC equivalents and what the reset changes.

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What time do payout requests reset?

Each funded account’s daily request allowance resets at 12:00 a.m. (midnight) New York time. Elite accounts have no daily limit. A pending request must finish before another can be submitted. Read Daily Payout Window for the full rules.

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Where are the Elite rules?

Elite has its own sizes, prices, daily loss limit options, static loss limit, leverage and exposure caps, funded allocation limit, and payout minimums. Read Elite Accounts.

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Is there a lifetime payout limit?

Yes. Each user may receive a maximum of $100,000 in total lifetime payouts across all MyFundedPerps accounts. This limit applies to the actual payout amount received after the profit split. Purchasing new accounts or resetting existing accounts does not reset the lifetime cap. Read Lifetime Payout Cap.

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Can I redeem a payout for store credit?

Yes. You can convert all or part of a funded payout to store credit with a 5% boost. Converting $100 grants $105 in store credit when the payout is paid. That credit cannot be withdrawn as cash and expires 45 days after it is added. Read Split Cash and Store Credit.

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Does store credit expire?

Yes. Store credit expires 45 days after it is issued, and credit issued before September 11, 2026 expires at midnight Eastern time on October 26, 2026. Checkout uses the credit that expires soonest first. Select Expiry Schedule under your balance on Rewards to see each expiry date. Read Store Credit Expiry.

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Do FP Points expire?

Yes. FP Points expire 90 days after they are earned, and points earned before September 11, 2026 expire at 11:00 p.m. Eastern Standard Time on December 9, 2026 (04:00 UTC on December 10). Opening a case spends the points that expire soonest first. Select Expiry Schedule on the FP Points tab of Rewards to see each expiry date. Read FP Points Expiry.

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Can I hold forex and index positions over the weekend?

No. All open positions on markets that follow trading hours (the forex and index markets marked 24/5 or 23/5) close automatically 15 minutes before the market’s scheduled weekend close. A warning on the trade page shows the upcoming auto-close time during the final hour. New positions cannot be opened on those markets after the auto-close time until the market reopens. Auto-closed positions show Weekend Auto-Close in your trade history. See Weekend auto-close. If the market picker, calculator, chart panel, layout switcher, footer, or bottom toolbar cannot load, the rest of the page stays available. Select Refresh beside the unavailable item to reload the page and try again. You can also close a failed market picker to continue viewing the current market. The footer’s legal, support, and cookie-preference links remain available in its fallback view. After an app update, the next page you open loads the new version. A page you stay on may refresh automatically once to load the new files, or show an Update Available prompt with a refresh button. Repeated loading failures show a manual refresh option instead of immediately refreshing again. If the whole page shows Something Went Wrong, include its error reference when contacting support.

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The chart or prices do not load

If prices stop updating, the chart shows Reconnecting while the app tries again on its own. If it cannot reconnect, you may see Stream Unavailable, Chart Unavailable, or Prices Can’t Load. Your account, orders, and fills are not affected. A working connection alone does not mean fresh prices are arriving. While the page is visible, about a minute without fresh price updates shows Stream Unavailable if the upstream feed connection also stops responding, even when your browser connection still works. The app attempts one reconnect within the next 30 seconds and clears the warning when fresh updates or upstream connection responses return. The chart can keep its last displayed prices during this time; do not treat them as current. Quiet or closed markets alone do not trigger this warning. After returning from a background tab, the app allows a fresh grace period before showing this warning. If you’re using an ad blocker or VPN, try turning it off. Then select Retry. If the chart still does not load, contact support and include the error ID shown on the chart, such as CH-202.

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An order was rejected

  1. Confirm the active account, market, direction, size, leverage, and order type.
  2. Read the rejection shown in order history or the notification.
  3. Check available collateral, open positions, challenge-rule headroom, and current market availability.
  4. Check whether the account is locked by copy trading, a pending payout, or a terminal account state.
  5. If the rejection mentions execution protection, review your Max Market Slippage or leverage-cap settings.
Do not repeatedly submit the same unchanged instruction. A rejected order does not mean the platform will accept it on the next click. If a rejection mentions unavailable or stale market data, the server could not obtain a fresh execution book. Connected describes your live market-data connection; it does not guarantee that an order can execute. For quiet Binance markets, the server can attempt one fresh venue snapshot before rejecting a missing or stale book, including when submitting an order or closing a position. This recovery allows up to two seconds, including waiting for a live update and the snapshot request. Orders sharing a recovery do not trigger automatic retries. If fresh data still cannot be obtained, wait briefly before trying again.

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A follower did not copy a trade

Confirm that the group is enabled and cleanup is not pending. Then verify that the follower is active, belongs to the same user, has an allowed stage pairing, and has enough independent rule and collateral headroom. A follower can reject an order while the lead continues normally. Read Copy Trading Guide for the full model.

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I cannot trade a follower manually

This is expected while the account belongs to an enabled copy-trading group or while stop cleanup is still closing positions and canceling orders. Disable the group, wait for cleanup to complete, then retry.

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A setting is unavailable or does not save

Confirm that you are signed in and online. Account-synced settings cannot be persisted for a signed-out visitor. Refresh after connectivity returns; if the app shows a support reference, include it when asking for help.

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A page fails to load

On Something Went Wrong, select Try Again to reload the current page. The reload keeps its address, including any filters in the URL, and retries loading the page’s data and files. If it still fails, include the displayed error reference when contacting support. The app automatically tries to reconnect and reload the same page once per browser tab when a protected page loses its session. If your session has expired, the app returns home so you can sign in again. If you still see Session Unavailable, select Try Again to reconnect manually or Back to Home. Automatic recovery requires browser session storage; the manual options remain available when storage is blocked. This message is separate from a permissions rejection.

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Sounds or notifications are missing

Check both the event toggle and the selected sound under Notifications settings. Confirm the master volume, browser tab audio permission, and device volume. Custom uploads must be audio files within the size accepted by the uploader.

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App installation is unavailable

Install support depends on the browser and device. On iPhone or iPad, use the in-app instructions to add MyFundedPerps to the Home Screen. Other browsers may show a native install prompt or an install action in their own menu.

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Checkout says I reached a purchase limit

You can hold up to $100K in active evaluations per model type (Prime, Select, Signature, and Elite). If an order would go over that, checkout says how much room the model has left. Choose another model with enough room, or wait until one of your active evaluations in that model passes or fails. See Maximum active evaluation allocation. Elite No DLL purchases are also limited to $250,000 in total account size in any rolling 7-day period. If an Elite No DLL order would go over that, checkout shows when the order fits and offers Try Elite 3% DLL, which is not affected by that limit. See No DLL purchase limit. A Purchase Limit Reached notice appears only when an individual purchase limit applies to your account. It names the limit and, when waiting helps, the time you can purchase again; no payment was taken. Contact support if you have questions about the limit on your account. Read Purchase limits for details.

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A purchase or invoice is missing

Open Purchase History, clear search and status filters, and load older rows if needed. Invoices appear only on purchases for which the invoice action is available. Pending, failed, and refunded orders remain visible with their current status.

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Still need help?

Open Support. Before You Contact Us shows the published FAQ first. Search the questions and answers, filter by topic, and expand answers in place. You can also browse the full FAQ. If you still need help, use Message Support below the FAQ to contact our team. Select View Conversations to return to your Intercom conversations. Sign in to associate conversations with your account. The contact options remain available even when the FAQ cannot load or has no matching answer. Include your account ID, order or purchase reference, approximate time, and any error message. Never share passwords or authentication codes. If chat cannot open, email support@myfundedperpetuals.com. Phone support remains available at +1 (302) 219-3280 as a secondary contact option.